Cover Image

ANALISIS KUALITAS PELAYANAN RUMAH SAKIT DI PROVINSI BALI

Published in:Piramida
VerfasserIn:I Nyoman Nurcaya
Year of Publication: 2012-11-01
Publisher: Universitas Udayana
Language: English
Online Access: DOAJ
Tags: Add Tag
No Tags, Be the first to tag this record!

SOLR Index

abstract_txt_mvThe performance of hospital is influenced by the increasing cost of publichealth service. The increasing cost of public health service are because of the costof human resource which serve the service (input) becoming more expensive andthe patient of the hospital ( output ) has an decreasing ability to pay the publichealth they need. The performance of the hospital could be measured by thequality of the service.The goal of this research is to identify the gap between perceived servicequalities and the medical patient expectation of the service quality. The servicequality gap observes by tangibles factors, reliability, responsiveness, assurance,and empathy.The medical patient who treat in hospital which already applied ISO9001:2000 are the sample of this research. The gap analyses is using theImportance-Performance Analyses program.The measurement of the service quality shown that tangibles variable stilllow in every hospital except Kasih Ibu hospital, the attribute of physicalappearance dan staff appearance are in a good category. Reliability variable arealso low in every hospital except Surya Husadha Hospital, the administrationattributeis in a good category and at BRSU Tabanan Hospital the carenessattribute is also in a good category. Responsiveness variable also shown lowcategory in everi hospital. ssurance varibael shown a low category except SuryaHusadha Hospital, the staff hospitality is in a good category. Emphaty variablealso in a low category except in Surya Husadha, according to service timeattribute is in a good category.
articleParentTitle_txtPiramida
authorI Nyoman Nurcaya
participants_txtF_mvI Nyoman Nurcaya
spellingShingleI Nyoman Nurcaya
ANALISIS KUALITAS PELAYANAN RUMAH SAKIT DI PROVINSI BALI
Efficiency, Importance-Performance Analyse
author_wildcardI Nyoman Nurcaya
author2_roleVerfasserIn
author_roleVerfasserIn
author_sortI Nyoman Nurcaya
begrenzteWerke_stra
contentType_str_mvtxt
datePublishSortStrict2012
erscheinungsform_strUnselbständig
formatelectronic
idoai:doaj.org:article:ef77c9c5a9954471a5f369fba5f67205
indexTimestamp_str1558592580100
issn1907-3275
languageeng
locationCode_str_mv****
locationDigital_txtF_mvDOAJ
location_txtF_mvDOAJ
publishDate2012-11-01
publisherUniversitas Udayana
recordtypemab
structType_strArtikel
sysNo_txtoai:doaj.org:article:ef77c9c5a9954471a5f369fba5f67205
titleANALISIS KUALITAS PELAYANAN RUMAH SAKIT DI PROVINSI BALI
title_wildcardANALISIS KUALITAS PELAYANAN RUMAH SAKIT DI PROVINSI BALI
title_fullANALISIS KUALITAS PELAYANAN RUMAH SAKIT DI PROVINSI BALI
title_fullStrANALISIS KUALITAS PELAYANAN RUMAH SAKIT DI PROVINSI BALI
title_full_unstemmedANALISIS KUALITAS PELAYANAN RUMAH SAKIT DI PROVINSI BALI
title_shortANALISIS KUALITAS PELAYANAN RUMAH SAKIT DI PROVINSI BALI
title_sortANALISIS KUALITAS PELAYANAN RUMAH SAKIT DI PROVINSI BALI
topicEfficiency, Importance-Performance Analyse
urlhttps://ojs.unud.ac.id/index.php/piramida/article/view/2978
DOAJ
NoMimeType
urlText_txtF_mvVolltext
_version_1634306506716348416
score0.31836438